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Конспект урока “A Formal Letter of Complaint” 8 класс

A Formal Letter of Complaint.
Class: 8-9
Level: pre-intermediate
Course book: New Millennium English
Aim: by the end of the lesson my pupils will be able to write a formal letter of complaint in e-mail.
Goals:
Elicit necessary info from a written text
Express opinion
Give reasons
Vocabulary: modern gadgets, descriptive adjectives, set phrases for formal letters
Grammar: Present Simple Tense, Present Continuous Tense, Conitionals of 2 type
Reading: formal letters
Writing: a letter of complaint in e-mail
Equipment: 12 computers with e-mail open
Before the lesson: make enough copies of pupils’ sheets, cut the 2
nd
formal letter (1 set for a pair of pupils)
врем
я
Содержани
е
Цель и
предполагаемый
Орг.
формы
Действия учителя
Действия учеников
деятельнос
ти
результат
5 min
Warming up.
Inform of the lesson
objectives, motivate pupils
Group
work
T-groups
Today we are going to write a formal letter of
complaint if a gadget you’ve bought appeared to
be broken.
Work in groups of 4. Write a list of products
and reasons we can complain about.
Now, the first group tells us a product, the
second – the reason for complaint and another
product, the third – gives the reason for
complaint and names another product for the
first group.
Make a list of products
and reasons for
complaint
Share ideas about
products and reasons
for complaint
2 min
Reading for
specific info.
Check vocabulary
comprehension
Lock step
Individual
Pre-reading
What do these words mean?
Access- ability to enter (a computer, the
Internet)
To enclose- (to put something with the letter)
Receipt- (a paper you get in the shop when you
Guess the meaning of
new words
5 min
3 min
3 min
Get specific info
Study the format of a
formal letter
Practise the format of a
formal letter
ly
Group
work
Lock step
Pair work
buy something)
While-reading
Read the letter and answer the questions:
1) What is the name of the gadget?
2) Where and when did he buy it?
3) What is the problem with it?
4) What does he want the company to do?
Compare your answers in groups of 4.
Post-reading
1) In which paragraph does the writer
Explain the problem?
Say why he is writing?
Say what he wants the company to do?
What addresses and where does the writer place
in this kind of letters? Does he shorten negative
forms?
How does the author start and finish the letter?
2) Work in pairs. Look through the letter
Read the letter and
answer the questions
Compare answers
Answer the questions
Match the phrases to
the paragraphs
2 min
Pair work
Group
work
once again and say in which paragraph
can we put the following phrases:
I am writing to complain…
I would be grateful if you could…
I am enclosing…
Could you please…?
Yours faithfully
I look forward to hearing from you.
Distribute the parts of another formal letter (1
set for pair)
3)Put the parts of the letter in the correct order.
Check in groups of 4.
Order the parts of the
letter
Compare answers
20
min
3 min
Writing.
Write a letter of complaint
Individual
ly
Write a formal letter of complaint (120-150
words) and send it to Customer Service
Department on anyuta_makarova@mail.ru .
(your e-mail address)
Follow the steps.
Check your work.
Write a formal letter in
e-mail and send it
2 min
Reflection.
Feedback
Lock step
What new information have you learnt?
What can you do now?
Was the lesson useful for you?
Answer the questions
Extra
activity.
Draw an imaginary gadget
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