Конспект урока “A Formal Letter of Complaint” 8 класс
A Formal Letter of Complaint.
Course book: New Millennium English
Aim: by the end of the lesson my pupils will be able to write a formal letter of complaint in e-mail.
Elicit necessary info from a written text
Vocabulary: modern gadgets, descriptive adjectives, set phrases for formal letters
Grammar: Present Simple Tense, Present Continuous Tense, Conitionals of 2 type
Reading: formal letters
Writing: a letter of complaint in e-mail
Equipment: 12 computers with e-mail open
Before the lesson: make enough copies of pupils’ sheets, cut the 2
formal letter (1 set for a pair of pupils)
Inform of the lesson
objectives, motivate pupils
Today we are going to write a formal letter of
complaint if a gadget you’ve bought appeared to
Work in groups of 4. Write a list of products
and reasons we can complain about.
Now, the first group tells us a product, the
second – the reason for complaint and another
product, the third – gives the reason for
complaint and names another product for the
Make a list of products
and reasons for
Share ideas about
products and reasons
What do these words mean?
Access- ability to enter (a computer, the
To enclose- (to put something with the letter)
Receipt- (a paper you get in the shop when you
Guess the meaning of
Get specific info
Study the format of a
Practise the format of a
Read the letter and answer the questions:
1) What is the name of the gadget?
2) Where and when did he buy it?
3) What is the problem with it?
4) What does he want the company to do?
Compare your answers in groups of 4.
1) In which paragraph does the writer
Explain the problem?
Say why he is writing?
Say what he wants the company to do?
What addresses and where does the writer place
in this kind of letters? Does he shorten negative
How does the author start and finish the letter?
2) Work in pairs. Look through the letter
Read the letter and
answer the questions
Answer the questions
Match the phrases to
once again and say in which paragraph
can we put the following phrases:
I am writing to complain…
I would be grateful if you could…
I am enclosing…
Could you please…?
I look forward to hearing from you.
Distribute the parts of another formal letter (1
set for pair)
3)Put the parts of the letter in the correct order.
Check in groups of 4.
Order the parts of the
Write a letter of complaint
Write a formal letter of complaint (120-150
words) and send it to Customer Service
Department on firstname.lastname@example.org .
(your e-mail address)
Follow the steps.
Check your work.
Write a formal letter in
e-mail and send it
What new information have you learnt?
What can you do now?
Was the lesson useful for you?
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